Customer Support & Help Desk

Support & Contact Us

We are here to assist you in your spiritual practice • Typical response within 24 hours

✉ General Support

Have questions about features, settings, or feedback?

support@goodkarma.app →

🐛 Bug Report

Encountered an issue or glitch on your iPhone or iPad?

Report a Technical Bug →

🗑 Data Deletion

Request immediate deletion of your cloud account and data.

Submit Deletion Request →

Frequently Asked Questions (FAQ)

How does the Voice Recognition Jap Counter work?
When you enable Voice Jap mode and grant microphone permission, GoodKarma uses your iPhone's built-in on-device speech recognizer to detect sacred mantra syllables in real time. Each complete recitation automatically increments your count and vibrates with a subtle haptic pulse. Crucially, 100% of the speech recognition runs locally on your iPhone — no voice recordings are ever created, stored, or sent to any server.
Why is microphone permission needed and how do I enable it?
Microphone access is solely requested for the optional hands-free voice counting feature so you can chant without touching the screen. If you accidentally denied microphone access during setup, you can enable it anytime:
  1. Open the Settings app on your iPhone.
  2. Scroll down to find GoodKarma.
  3. Toggle the Microphone switch to ON.
If you prefer silent contemplation, you can always use the screen Tap Counter without enabling the microphone.
Does GoodKarma work completely offline without Internet?
Yes, absolutely. GoodKarma is built offline-first. The Mala bead counter, haptics, mantra library, daily streaks, and voice recognition function completely offline without cellular data or Wi-Fi. All counts are saved locally in an SQLite database on your device.
What languages are supported?
GoodKarma offers complete native support for 12 sacred languages:
  • English
  • Hindi (हिन्दी)
  • Gujarati (ગુજરાતી)
  • Marathi (मराठी)
  • Bengali (বাংলা)
  • Tamil (தமிழ்)
  • Telugu (తెలుగు)
  • Kannada (ಕನ್ನಡ)
  • Malayalam (മലയാളം)
  • Punjabi (ਪੰਜਾਬੀ)
  • Odia (ଓଡ଼ିଆ)
  • Sanskrit (संस्कृतम्)
You can change the language anytime under Settings > Language.
How does the 108 Mala cycle work?
Traditionally, a Japa Mala consists of 108 beads plus a Guru bead. In GoodKarma, as you tap or chant, the bead ring completes 108 counts. Upon reaching the 108th count, the app gives a celebratory gentle haptic pulse and sound chiming the completion of 1 full Mala, and automatically advances your Mala tally.
How do I sync my progress across multiple devices?
If you want to sync your streaks and counts across your iPhone and iPad, navigate to Settings > Account and sign in using your email or Apple ID. Your counts will automatically back up to our encrypted cloud database with Row-Level Security.
How can I delete my account and prayer data?
You have complete ownership of your data:
  • In-App: Go to Settings > Privacy & Account > Delete Account. This permanently wipes your account and all prayer records from our cloud database.
  • Via Email: Email support@goodkarma.app with the subject line “Account Deletion Request” from your registered email address, and our team will process the deletion within 48 hours.
  • Offline Users: Simply deleting the app from your iOS device immediately deletes all local SQLite records.

Need Further Help?

Our team is committed to making GoodKarma the most peaceful and reliable devotional app. If you have feature suggestions, mantra requests, or need technical help, reach out to us at support@goodkarma.app or nikunjlakhani7@gmail.com.